Privacy Notice
How Remsek Maestro collects, uses and protects your information across all of its services — lessons, Marketplace, the Audio Editor, and Remsek Book Writers.
This notice explains, in plain language, what information Remsek Maestro ("the School") collects when you use any of its services, what it is used for, and who can see it.
It applies site-wide — to students, parents, teachers, musicians, merchants and authors alike — and includes a dedicated section on how manuscripts, notes and voice recordings submitted to Remsek Book Writers are handled.
1. Information we collect
Depending on how you use the site, we may collect:
- Contact and enquiry details you type into a form — name, email, phone number, and the content of your message — whether or not you go on to create an account.
- Account information — full name, email, username, a securely hashed password, phone number, and your role (student, parent, teacher, musician, merchant or author).
- Service content relevant to the service you use — for example lesson bookings and progress notes, Marketplace listings and orders, Audio Editor project files, or Book Writers project details, manuscripts and uploaded files.
- Payment records — the amount, description and status of any invoice or charge linked to your account. Card payment details themselves are handled by our payment processor, not stored by us.
- Technical information needed to operate the site securely, such as session identifiers and basic request logs used to prevent abuse of public forms.
2. How we use your information
- To respond to enquiries and provide the service you have asked for.
- To create and administer your account, and to let you log in securely.
- To process payments and keep accurate invoicing and payment records.
- To send you transactional emails — for example an acknowledgement that we received your enquiry, a notification about your project, or login details when an account is created on your behalf.
- To notify the relevant team at the School internally when a new enquiry, order or upload needs attention.
We do not sell your information, and we do not use it for third-party advertising.
3. Manuscripts, notes and voice recordings (Remsek Book Writers)
Anything you submit as part of a Remsek Book Writers enquiry or project — a manuscript, outline, sample chapters, notes, or an audio/voice recording for transcription — is treated as confidential and is used solely to deliver the writing, editing, proofreading or transcription service you have requested.
Access to your submitted materials is limited to the author (you), the School's administrators, and any writer or editor from the School directly assigned to your project. We do not use your manuscript or recordings to train any third-party service, publish them, or share them outside the School without your permission.
Files are uploaded only through your own logged-in author account, held on the School's systems for as long as your project is active, and you can request deletion of a file or your full project history at any time by contacting us (see Section 7).
4. Who we share information with
We do not share your personal information with third parties except where necessary to run the service — for example a payment processor to handle card payments, or an email-delivery provider to send the messages described above. Anyone we do share information with is only given what they need to perform that specific function, and is not permitted to use it for their own purposes.
We may also disclose information where required by law.
5. How long we keep your information
We keep enquiry, account and project information for as long as your account is active, or as long as reasonably needed to deliver the service, maintain accurate financial records, and resolve any dispute. If you ask us to delete your information and there is no ongoing legal or financial reason to retain it, we will do so.
6. Children and parental accounts
Some of our services (lessons, bookings) are used by students who are minors, always through a parent or teacher account. We do not knowingly collect information directly from a child without a parent's or guardian's involvement in setting up and managing that account.
7. Your rights and how to contact us
You can ask to see, correct, or delete the personal information we hold about you, or to have a copy of your submitted files or manuscripts, at any time. To do this, use Contact Us or reach out through your account, and we will respond as soon as we reasonably can.
8. Changes to this notice
We may update this notice from time to time as our services change. Where a change is significant, we will highlight it on the site or notify account holders directly.
Close this window