Terms & Charges
What each type of Remsek Maestro account costs (or pays out), and how payments, refunds, and cancellations work across the platform.
This document explains, account type by account type, what you pay (or are paid), when, and how, if you hold a paid or financial account on Remsek Maestro ("the Platform," "we," or "us"). It covers musicians, merchants, teachers, and Remsek Book Writers authors — the account types this document applies to. Students and parents are not charged anything directly for the Platform itself, and appear here only as the payer or student side of a transaction described in the relevant section.
Read only the section(s) that apply to the account you hold or are applying for — each is written to stand on its own rather than as a single continuous contract.
- Introduction
- 1. Musician Terms & Charges
- 2. Merchant Terms & Charges
- 3. Teacher Payment Terms & Process
- 4. Remsek Book Writers — Terms
Tap a section above to jump straight to it.
Introduction
This document explains, account type by account type, what you pay (or are paid), when, and how, if you hold a paid or financial account on Remsek Maestro ("the Platform," "we," or "us"). It covers musicians, merchants, teachers, and Remsek Book Writers authors — the account types this document applies to. Students and parents are not charged anything directly for the Platform itself, and appear here only as the payer or student side of a transaction described in the relevant section.
How to read this document: it is organized into one self-contained section per account type — Section 1 for musicians, Section 2 for merchants, Section 3 for teachers, and Section 4 for Remsek Book Writers authors. If more than one of these applies to you, read each section that does; they are written to stand on their own rather than as a single continuous contract.
How payment works across the Platform: Remsek Maestro does not accept or process card payments anywhere on the site. Every amount owed to Remsek Maestro — an annual membership fee, a per-song download charge, a training-session booking, a Marketplace order, a Remsek Book Writers invoice — is paid by bank transfer. In practice: a payment record appears in your account showing what is owed and Remsek Maestro's bank details; you (or the relevant buyer or student) transfer the funds directly to Remsek Maestro's bank account; and Remsek Maestro confirms receipt and updates your account accordingly — activating it, releasing a Marketplace payment, or confirming a booking, depending on what the payment was for. This mechanism is referred to throughout the document rather than repeated in full in every section.
Defined terms: "Remsek Maestro," "the Platform," and "we"/"us" all mean the operator of this platform. "You" means the holder of the account type the section you are reading applies to. "The portal" means the Remsek Maestro website and app through which you manage your account.
Governing law: this document, and your use of the Remsek Maestro platform, is governed by the laws of Ireland. Any dispute that cannot be resolved through Contact Us is subject to the exclusive jurisdiction of the courts of Ireland.
Changes to this document: where a section describes how changes affecting you will be communicated, that process applies to that section. Remsek Maestro may also revise this document more generally from time to time as its services change, and will update the version date above when it does.
Questions: each section ends with its own "Questions" note pointing you to Contact Us in the portal. That is also the right place to start if you are unsure which section of this document applies to you.
1. Musician Terms & Charges
What a musician account costs, and what it gets you in the Audio Editor.
This page explains, in plain language, what a Remsek Maestro musician account costs and when you are charged. It is provided by Remsek Maestro so you know exactly what you are paying for before you register.
It is not tax advice — see "Taxes" below.
Nothing in this page limits any statutory rights you may have under applicable consumer-protection law, including EU consumer-rights law where applicable — those rights apply in addition to what is described here.
1.1 What you are paying for
A musician account exists for one reason: to use the Audio Editor to arrange already-separated stem files into a finished mix. Every other feature on this platform (lessons, bookings, Marketplace, and so on) is for teachers, students, and parents, and a musician account does not include access to any of it.
There are two separate charges, both paid directly to Remsek Maestro — unlike teacher bookings or Marketplace sales, there is no other party this money is being split with.
| Annual membership — €20.00 / year | Per-song download — €30.00 / project |
|---|---|
| Charged once when you register, then again every 12 months to keep your account active. | Charged once per project (a "song"), the first time you download its rendered mixdown. |
| Paid before your account is activated — there is no free trial period on the Audio Editor. | Number of tracks or clips in the project makes no difference to the price. Splitting a mix into ten stems costs the same as two. |
| If it lapses, your existing projects stay saved but you cannot open the Audio Editor again until you renew. | Once a project has been paid for, re-downloading it or rendering a new mixdown of it (e.g. after further edits) is free — you are not charged again for the same project. |
1.2 Registering and paying to create your account
Unlike every other account type on this platform, a musician account is not created for free. You fill in the registration form and your account is created in an inactive state while the €20 membership fee is paid by bank transfer. Remsek Maestro will email you the bank details and activate your account once the transfer is confirmed.
1.3 Annual membership renewal
Your membership runs for 12 months from the date it was paid (whether at registration or at your last renewal) and does not renew automatically — there is no automatic renewal charge. When it is close to expiring, or once it has expired, you will see a prompt inside the Audio Editor to renew by paying the €20 fee again.
Renewing always extends 12 months from the day you renew, not from your old expiry date — if you renew a month after lapsing, that month is not added back on top.
1.4 The per-song download charge
The first time you download (or render) the mixed-down output of a project, you are charged €30 for that project. This is a one-time charge per project, not per download click — once paid, you can re-download that project's mixdown, or render a new version of it after further edits, as many times as you like at no extra charge.
You can upload stems, arrange tracks, and listen back inside the browser freely before paying anything — the charge only applies at the point you actually download a rendered mixdown.
1.5 What happens if your membership lapses
Your existing projects, uploaded files, and past downloads are not deleted when your membership expires. You simply cannot open the Audio Editor to create, edit, or download anything further until you renew. Any project you already paid the €30 download charge for stays marked as paid, so once you renew, re-downloading it does not charge you again.
1.6 Refunds
Both charges are for a service delivered immediately (account access, and a file made available to download) rather than a physical good, so charges are treated as final once the payment succeeds. If you believe you were charged in error — for example, a duplicate charge from a technical fault — contact Remsek Maestro through Contact Us in the portal and it will be looked at case by case.
1.7 Taxes
The prices above are the amount actually charged for the service; whether that is treated as VAT-inclusive or VAT-exclusive, and any tax obligations that follow from that, depend on rules this page does not attempt to summarize.
This section is not a statement that Remsek Maestro has resolved its VAT/sales-tax position on these charges. If you need a receipt or tax document for your own records, contact Remsek Maestro through Contact Us.
1.8 What the Audio Editor does — and does not — do
- It arranges stem files you already have (e.g. exported separately from a DAW) onto tracks: move, trim, split, copy/paste, duplicate, mute, and adjust volume, plus snap-to-beat editing.
- It does NOT take one mixed-down recording and separate it into instruments/vocals for you. Bring stems that are already split.
- Its tempo (BPM) detection is a real but basic estimate, not a guarantee of accuracy — you can always type in the correct BPM by hand.
1.9 Changes to this process
Remsek Maestro may change either fee, the membership length, or how the download charge works from time to time. Where a change affects the amount you pay, Remsek Maestro will tell you in advance of it taking effect, through the portal or by email.
1.10 Questions
If anything here is unclear, or a charge did not behave the way this page describes, use Contact Us in the portal — don't guess, and don't assume a failed payment means you were charged.
2. Merchant Terms & Charges
What a merchant account costs, how listings are reviewed, and how you get paid for Marketplace sales of self-published books and self-released music.
This page explains, in plain language, what a Remsek Maestro merchant account costs and how the Marketplace payment process works for book and music sales. It is provided by Remsek Maestro so you know what you are agreeing to before you register.
Nothing in this page limits any statutory rights you may have under applicable consumer-protection law, including EU consumer-rights law where applicable — those rights apply in addition to what is described here.
2.1 What you are paying for
A merchant account exists to sell self-published books and self-released music (CDs, USB drives, printed copies, or digital downloads) on the Remsek Maestro Marketplace. Every other feature on this platform (lessons, bookings, the Audio Editor, and so on) is for teachers, students, and musicians, and a merchant account does not include access to any of it.
| Annual membership |
|---|
| Charged once when you register, then again every 12 months to keep your account active and able to submit new listings. |
| Paid before your account is activated — there is no free trial period for merchant accounts. |
| If your membership lapses, your existing listings are not deleted, but you cannot submit new listings until you renew. You can still archive existing listings and manage orders already in progress. |
2.2 Registering and paying to create your account
You fill in the registration form and your account is created in an inactive state while your membership fee is paid by bank transfer. Remsek Maestro will email you the bank details and activate your account once the transfer is confirmed.
2.3 Every listing is reviewed before it goes live
Unlike a teacher's service or goods listings, every book or music listing you submit is reviewed by Remsek Maestro before it appears on the Marketplace for buyers to see. A listing may be approved, or rejected with a reason you can see on your listings page — if rejected, you're welcome to edit it and resubmit, which sends it back for review automatically.
2.4 How payment works: invoice, dispatch, and a review window before release
A buyer pays by bank transfer, and once Remsek Maestro confirms that payment has been received, you are asked to dispatch the item and the order enters the sequence below.
| Step | What happens |
|---|---|
| 1. Payment confirmed | Remsek Maestro confirms the buyer's bank transfer has been received. You're notified and asked to dispatch (ship the physical item, or make the digital download available) and to record a dispatch note if useful (e.g. a tracking number). |
| 2. Review window | Once you mark the order dispatched, the buyer has a window to confirm receipt or report a problem: 24 hours for a digital item, or 14 days for a physical item, measured from when you mark it dispatched. |
| 3a. Buyer confirms receipt | Payment is released to you immediately. |
| 3b. Buyer reports a problem | The order is frozen and reviewed by Remsek Maestro (see "Disputes" below) instead of being released or refunded automatically. |
| 3c. Buyer does nothing | If the review window passes with no reported problem, payment is released to you automatically — you do not need to chase the buyer for confirmation. |
Once payment has been released to you — whether by the buyer's explicit confirmation, by the review window passing, or by Remsek Maestro resolving a dispute in your favour — that sale is final and is not refunded. The review window exists precisely so a buyer has a real opportunity to flag a problem before that happens; please dispatch promptly and keep proof of dispatch so this window works as intended.
2.5 Disputes
If a buyer reports a problem before the review window closes, the order is put on hold and a member of Remsek Maestro's team reviews it using whatever information both sides provide. The outcome is binary: either the payment is released to you, or the buyer is refunded — there is no partial outcome. Remsek Maestro's decision on a dispute is final.
As with every payment in this app, Remsek Maestro does not hold your money in a separate payment-processor balance it can refund with a click — money that has been transferred to Remsek Maestro's bank account is paid out or returned by Remsek Maestro directly, outside this system, once a decision is made. This is the same mechanism used to confirm your membership fee and to release Marketplace payments generally.
2.6 Refunds outside a dispute
Because dispatch and the review window already give a buyer a built-in opportunity to flag a problem before you're paid, there is no separate buyer-refund process once that window has closed without a reported problem. If you believe a release happened in error — for example, a technical fault — contact Remsek Maestro through Contact Us and it will be looked at case by case.
2.7 Taxes
The price shown to buyers is the amount they pay; whether you need to account for VAT, sales tax, or report this income depends on your own location and circumstances, which this page does not attempt to summarize. If you need a receipt or statement of your Marketplace sales for your own records, contact Remsek Maestro through Contact Us.
2.8 Changes to this process
Remsek Maestro may change the membership fee, the review windows, or how disputes are handled from time to time. Where a change affects the amount you pay or how your money is released, Remsek Maestro will tell you in advance of it taking effect, through the portal or by email.
2.9 Questions
If anything here is unclear, or an order did not behave the way this page describes, use Contact Us in the portal — don't guess.
3. Teacher Payment Terms & Process
How you get paid for lessons, bookings, and sales made through the Remsek Maestro platform.
This page explains, in plain language, how payments and payouts work on the Remsek Maestro platform. It is provided by Remsek Maestro to help you understand the process.
It is not tax or legal advice. Please read "Taxes" below and speak with your own advisor about how it applies to you specifically.
3.1 The annual membership fee
Teachers pay an annual membership fee to Remsek Maestro for access to the platform itself — being listed, taking on students, and scheduling lessons — not a percentage of any particular payment.
- If you registered before 6 November 2026: you are exempt from this fee permanently. Your account was grandfathered in when the fee was introduced, and you will not be asked to pay it unless Remsek Maestro changes this policy and tells you so in advance.
- If you registered on or after 6 November 2026: you pay €20.00 per year — once when you register (your account is created but stays inactive until the payment is confirmed by bank transfer) and again every 12 months to keep your account active.
If your membership lapses, you can still log in and manage your existing students and lessons as normal — only booking new training sessions with you and adding new Marketplace listings are blocked until you renew. Renewing always extends your membership 12 months from the day you renew, not from your old expiry date, so renewing late does not give that lost time back.
3.2 How training-session payments work
Training-session bookings made through the portal are invoiced and paid by bank transfer to Remsek Maestro, the same way as every other charge on this platform (see the Introduction). Private tuition arranged outside the portal, Studio room bookings, and Music Production jobs continue to be settled directly between you and the student (or Remsek Maestro), exactly as before.
| Booked through the portal | Arranged outside the portal |
|---|---|
| Training-session bookings | Private tuition invoices, Studio room bookings, Music Production jobs |
| Invoiced to the student, paid by bank transfer to Remsek Maestro; Remsek Maestro confirms the booking once payment is received. | Settled directly between you and the student (or Remsek Maestro) outside the portal — however you already arrange it. |
| The portal raises and tracks the invoice for you. | The portal only tracks that an invoice was issued and whether it has been marked paid — it does not move any money for these. |
3.3 How much you receive, and when
Separately from how a payment is collected, Remsek Maestro applies a platform fee to the amount a teacher is owed for a training-session booking made through the portal. Your rate is fixed at whatever applied when you registered, and does not change afterward, even if Remsek Maestro's rate for new registrations later changes.
- If you registered before 11 August 2026: your platform fee is 0% — Remsek Maestro retains no commission on your training-session bookings.
- If you registered on or after 11 August 2026: your platform fee is 10% of the booking amount.
You can see your own rate at any time in Settings → Payouts.
When a student books a training session, Remsek Maestro raises an invoice and the student pays by bank transfer into Remsek Maestro's own bank account (see the Introduction). Once Remsek Maestro confirms that payment has been received, the booking is confirmed so the session can go ahead. Remsek Maestro then transfers the teacher's share — the amount received minus the platform fee described above — to the teacher's own bank account.
3.4 Refunds and disputes
Because training-session payments are made by bank transfer rather than by card, there is no card-network chargeback process to describe here. If a student asks for a refund, or you believe a payment was confirmed or released in error, Remsek Maestro reviews it case by case — contact Remsek Maestro through Contact Us in the portal.
3.5 Taxes
You are solely responsible for reporting and paying any tax owed on income you receive through the platform, under the laws of your own country and, where applicable, your local tax authority's rules for self-employed or contractor income. Remsek Maestro does not prepare or file this paperwork on your behalf.
This section is a factual description of how the payment mechanism works and is not tax advice. Please speak with a qualified tax advisor in your own country about your specific obligations — this is especially worth doing if you are unsure whether you are treated as self-employed, a small business, or something else where you live.
3.6 What stays exactly the same
Private tuition invoices, Studio room bookings, and Music Production jobs are not affected by any of the above. You and the student (or Remsek Maestro) continue to settle those directly, however you already do today; the portal simply keeps a record of what was invoiced and whether it has been marked paid.
3.7 Changes to this process
Remsek Maestro may update the membership fee, the platform fee applied to newly registering teachers, or how payouts work from time to time. As explained in Sections 3.1 and 3.3, a change to the membership fee or platform fee only applies to accounts created after the change — it does not alter the fee or rate already locked in on your existing account. Where a change affects you in another way, Remsek Maestro will tell you in advance of it taking effect, through the portal or by email.
3.8 Questions
If anything here is unclear, or a booking or payment isn't behaving the way this page describes, use Contact Us in the portal or speak to Remsek Maestro directly — don't guess.
4. Remsek Book Writers — Terms
How a book-writing project enquiry turns into paid work, and what a free author account does and does not include.
4.1 Creating a free author account
Anyone can submit a project enquiry through Remsek Book Writers without an account. Creating an "author" account is free — there is no membership fee to sign up, unlike the musician, merchant, and (newly registering) teacher accounts described above — and simply lets you track the status of every project you've sent in from one place ("My Enquiries") instead of relying on email.
A free author account does not itself include any writing, editing, or publishing work — it is a login to the enquiry tracker described above, nothing more.
4.2 How a project enquiry becomes paid work
- You submit a project enquiry — through the public Remsek Book Writers page or, once you have an account, through "Start a New Project" — describing your project type, its current stage, what assistance you want, and your target completion date if you have one.
- Remsek Maestro reviews your enquiry and contacts you using your stated preference (email, phone, or WhatsApp) to discuss scope, and whether you'd rather work by text, voice recording, or WhatsApp message.
- Unlike the Audio Editor's flat per-song fee, Remsek Book Writers is priced by approximate page count rather than a single flat rate — scope (a full manuscript edit vs. a set of product descriptions, for example) varies too much for one price to cover every project.
Remsek Book Writers is priced by approximate page count, using the published price list below. Each tier has a base price covering a standard edit or write-up of that length, plus an additional-requirements rate that applies when a project needs extra work beyond a standard pass — for example heavier structural editing, additional research, or a faster turnaround.
| Page count | Unit price (EUR) | Unit price (GBP) | Additional reqs. (EUR) | Additional reqs. (GBP) |
|---|---|---|---|---|
| Up to 100 pages | €500.00 | £400.00 | €150.00 | £150.00 |
| 100–150 pages | €700.00 | £600.00 | €300.00 | £300.00 |
| 150–200 pages | €900.00 | £750.00 | €450.00 | £400.00 |
| 200–250 pages | €1,100.00 | £950.00 | €600.00 | £500.00 |
| 250–300 pages | €1,300.00 | £1,100.00 | €700.00 | £700.00 |
Once scope and page count are agreed, Remsek Maestro raises an invoice for a deposit of 50% of the price shown in the table above, together with its bank details, the same way every other charge on this platform is collected (see the Introduction). Work begins once Remsek Maestro confirms the deposit has been received. The remaining balance is invoiced once the project is complete, or at the next agreed milestone.
4.3 Materials you provide
You can send written notes, outlines, or a draft manuscript, or — if writing isn't for you — voice recordings on any media type, including WhatsApp voice messages. Remsek Maestro transcribes voice recordings as the first step of the work.
By submitting a manuscript, notes, photos, or recordings as part of a project, you warrant that you own the rights to that material, or otherwise have the right to share it with Remsek Maestro for the purpose of the project — including, for example, any interview recordings or photos of third parties you provide.
The author owns the manuscript, and all copyright in it, from beginning to end of the project — this does not transfer to Remsek Maestro at any point, before or after payment.
4.4 Status tracking
Each enquiry shows one of three statuses in your account: New (received, not yet reviewed), In Progress (Remsek Maestro is actively working on or discussing your project), or Completed. Remsek Maestro updates this status — there is no separate messaging feature inside the portal yet, so ongoing discussion happens by your stated contact preference (email, phone, or WhatsApp).
4.5 Cancellations and refunds
Before work begins on a project, the author pays a deposit of 50% of the agreed price shown in Section 4.2; the remaining balance is invoiced once the project is complete, or at the next agreed milestone.
If the author cancels before work has begun, Remsek Maestro retains an admin charge equal to 10% of the full project price, and refunds the remainder of the deposit paid.
If the author cancels after work has already begun, Remsek Maestro assesses the amount of work completed and charges the author accordingly, up to the full amount of the deposit already paid; any part of the deposit not accounted for by work completed is refunded.
4.6 Changes to this process
Remsek Maestro may update how Remsek Book Writers enquiries are priced, reviewed, or delivered from time to time. Any change affecting price or process will be communicated in advance, the same way changes are handled for every other service in this document.
4.7 Questions
If anything here is unclear, use Contact Us in the portal or the Remsek Book Writers enquiry form directly.
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